Shipping policy

Order Processing Time

• All orders are processed within 1-3 business days (Monday-Friday). Orders placed on weekends or holidays will be processed the following business day.

• You will receive an email confirmation once your order has shipped.

Free Shipping

• We offer free shipping on all facial devices! No minimum order required.

• Estimated Delivery Time:

  • Domestic Orders (U.S.): 5-7 business days

  • International Orders: 7-14 business days (varies by location)

Tracking Your Order

• Once your order has shipped, you will receive an email with tracking information. You can track your order status through the link provided in the email.

• If you haven’t received your tracking number, please check your spam/junk folder.

Order Issues or Delays

• We are not responsible for delays caused by carriers (e.g., USPS, FedEx, etc.), but we will do our best to assist you in resolving any shipping issues.

• If your order is damaged, lost, or delayed in transit, please reach out to our customer support team within 7 days of receiving your shipping confirmation.

Shipping Address Accuracy

• Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or lost packages due to incorrect address information.

P.O. Boxes & APO/FPO Addresses

• We do ship to P.O. boxes and APO/FPO addresses. However, please note that shipping times to these locations may be longer.

Customs & Import Duties (For International Orders)

• Please note that any customs fees or import duties are the responsibility of the customer. These fees are assessed once the package reaches the destination country and are beyond our control.

Returns & Exchanges

• For more information about returns or exchanges, please refer to our [Return Policy](https://vanawave.com › pages › return-policy).

Contact Us
If you have any questions or concerns about shipping, please reach out to our customer support team at support@vanawave.com or visit our Contact Page for more assistance.